Responsible Gaming Policy for Rollbit

At Rollbit, we are committed to promoting responsible gambling and providing a safe, enjoyable environment for all players. Gambling should be fun and entertaining, never a way to solve financial problems. This Responsible Gaming Policy outlines our approach, the tools we offer, and resources available to help you stay in control.

By using Rollbit, you acknowledge the potential risks of gambling and agree to use our responsible gaming features when needed.

1. Our Commitment

  • We actively encourage responsible play and do not target vulnerable individuals.
  • We comply with relevant regulations (including Curaçao eGaming standards) and align many practices with UK responsible gambling expectations.
  • We provide clear information about the risks of gambling and promote tools for self-management.
  • We train our support team to recognise signs of problem gambling and respond appropriately.
  • We cooperate with organisations such as BeGambleAware and GamCare to provide support.

2. Key Principles of Responsible Gambling

Gambling can be addictive. Remember these facts:

  • The house always has an edge — long-term, the odds are against the player.
  • You cannot win back losses by continuing to play (“chasing losses”).
  • Set strict limits on time and money before you start.
  • Never gamble with money you need for essentials (bills, rent, food, etc.).
  • Gambling should not interfere with work, relationships, or mental health.
  • If gambling stops being fun, stop immediately.

3. Responsible Gaming Tools Available on Rollbit

We offer a full suite of self-control tools in your account settings (accessible via Profile → Responsible Gaming):

  • Deposit Limits — Set daily, weekly, or monthly maximum deposit amounts. Once set, you cannot exceed the limit until the period resets (or you increase it after a cooling-off period).
  • Loss Limits — Cap the maximum net loss over a chosen period.
  • Wager/Bet Limits — Restrict the total amount you can wager in a timeframe.
  • Time/Session Limits — Set maximum daily or session play time — the platform will automatically log you out when reached.
  • Reality Checks — Pop-up reminders after a set time (e.g., every 30/60/90 minutes) showing time played and net wins/losses.
  • Cooling-Off Period — Temporary break (24 hours to 6 weeks) — account access restricted except for withdrawals and responsible gaming settings.
  • Self-Exclusion — Voluntary exclusion for 6 months, 1 year, 5 years, or permanent. During exclusion:
    • No deposits, bets, or logins.
    • Withdrawals and account closure still possible.
    • All marketing communications stopped.
  • Activity History — Full transparent view of your deposits, withdrawals, bets, wins/losses over time.

How to set limits:

  1. Log in → Profile → Responsible Gaming.
  2. Choose the tool and set your preferred values.
  3. Confirm — changes take effect immediately (or after a short cooling-off for increases).

4. Underage Gambling Prevention

  • We do not allow anyone under 18 (or the legal gambling age in your jurisdiction) to use the Services.
  • Age declaration is required at registration.
  • We may request ID verification at any time.
  • If we suspect underage use, we will suspend the account and report to authorities.

5. Signs of Problem Gambling

Common warning signs include:

  • Gambling more than planned or with money set aside for other things.
  • Feeling anxious, irritable, or restless when trying to cut down.
  • Lying to family/friends about gambling.
  • Chasing losses or gambling to escape stress.
  • Neglecting work, relationships, or hobbies because of gambling.

If you recognise these signs in yourself or someone close, seek help immediately.

6. Support Resources (Especially for UK Players)

UK-Specific Organisations (free, confidential, 24/7):

  • BeGambleAware.org — Main UK helpline: 0808 8020 133 | Live chat & self-assessment tools.
  • GamCare.org.uk — Helpline: 0808 8020 133 | Counselling, advice, and forums.
  • Gamblers Anonymous UK — Meetings & support: gamblersanonymous.org.uk
  • National Gambling Helpline — Same number as above.

General/Global Resources:

  • Gamblers Anonymous (international): gamblersanonymous.org
  • Gambling Therapy: gamblingtherapy.org (live chat, forums, app)

If you need immediate help, contact one of these organisations — they are independent and non-judgmental.

7. How We Support You

  • Our 24/7 live chat team is trained to discuss responsible gaming and can guide you to tools or external help.
  • We may proactively contact you if we detect patterns that suggest risky behaviour (e.g., rapid large deposits, extended sessions).
  • We will never encourage you to remove limits or continue playing when you’ve set restrictions.
  • Self-exclusion requests are always honoured — no exceptions.

8. Contact Us

Questions about responsible gaming tools or need assistance setting limits?

  • Live chat (fastest – 24/7)
  • Email: support@rollbit.com (mention “Responsible Gaming” in subject)

We’re here to help you enjoy gambling safely.

Play responsibly. 18+. If gambling is no longer enjoyable, stop and seek help. Resources: BeGambleAware.org | GamCare.org.uk

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