Privacy Policy for Rollbit

Rollbit (operated by [relevant legal entity, typically under Curaçao eGaming licence]) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rollbit.com, use our services, or interact with us (collectively, the “Services”).

By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

  • Account creation: username, email address, password (or third-party login credentials like Steam, Twitch, MetaMask).
  • Profile information: optional details you add (e.g., display name, preferences).
  • Deposits & withdrawals: payment details (crypto wallet addresses, card info if using fiat gateways – processed via third-party providers).
  • Communications: messages sent via live chat, support tickets, or email.
  • Identity verification (KYC when required): government-issued ID, proof of address, selfie (only when necessary for withdrawals or compliance).

B. Information Collected Automatically

  • Device & technical data: IP address, browser type/version, operating system, device identifiers, mobile network information.
  • Usage data: pages visited, time spent, games played, bets placed, referral sources, clickstream data.
  • Cookies & similar technologies: session cookies, analytics cookies (Google Analytics, similar tools), advertising cookies (where permitted).

C. Information from Third Parties

  • Payment processors (crypto gateways, fiat providers).
  • Identity verification services (when KYC is triggered).
  • Social login providers (Steam, Twitch, etc.).
  • Analytics & advertising partners.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve the Services (account management, game play, transactions, customer support).
  • To process deposits, withdrawals, and verify identity/compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.
  • To send transactional communications (deposit confirmations, withdrawal status, account security alerts).
  • To personalize your experience (recommended games, promotions).
  • To detect, prevent, and investigate fraud, cheating, money laundering, or other illegal/malicious activity.
  • To comply with legal obligations (reporting to regulators, responding to court orders).
  • For marketing (only with your consent where required – e.g., promotional emails, push notifications).
  • For analytics and research to understand user behaviour and improve the platform.

3. Legal Basis for Processing (UK/EU Users)

For users in the United Kingdom or EU/EEA, we rely on the following legal bases under GDPR/UK GDPR:

  • Contract – to provide the Services you request (account, games, transactions).
  • Legal obligation – to comply with gambling, AML/KYC, tax, and financial regulations.
  • Legitimate interests – fraud prevention, security, service improvement, direct marketing (where not overridden by your rights).
  • Consent – for optional marketing emails, cookies (non-essential), certain personalisation features. You can withdraw consent at any time.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service providers (hosting, payment processors, KYC/verification companies, cloud services, analytics providers) – under strict contracts.
  • Regulators, law enforcement, courts – when required by law or to protect rights/safety.
  • Business transfers – in case of merger, acquisition, or sale of assets.
  • Affiliates – within the Rollbit group for operational purposes.

5. International Transfers

Rollbit is based outside the UK/EU (Curaçao). When we transfer your data outside the UK/EU, we use appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs) approved by the UK/EU.
  • Adequacy decisions (where applicable).
  • Other legally recognised mechanisms.

6. Data Retention

We keep your data only as long as necessary:

  • Account data – while your account is active + a reasonable period after closure (for legal/compliance reasons, usually 5–7 years for gambling records).
  • KYC documents – as required by AML laws (typically 5 years after relationship ends).
  • Logs & technical data – up to 12–24 months for security and analytics.

7. Your Rights (UK/EU Users)

You have the following rights under UK GDPR/GDPR (subject to verification and exceptions):

  • Access your personal data.
  • Correct inaccurate data.
  • Delete your data (right to be forgotten – may be limited by legal retention obligations).
  • Restrict processing.
  • Object to processing (including direct marketing).
  • Data portability.
  • Withdraw consent (where processing is based on consent).

To exercise these rights, contact us via support live chat or email privacy@rollbit.com. We usually respond within one month.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

8. Security

We use reasonable technical and organisational measures to protect your data (encryption, access controls, regular security audits). However, no system is 100% secure – you should use strong passwords and enable 2FA.

9. Cookies & Tracking Technologies

We use cookies and similar technologies. See our separate Cookie Policy for details (linked in the footer of the site). You can manage preferences via the cookie banner.

10. Age Restriction

Our Services are not directed to anyone under 18 (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last Updated” date. Significant changes will be notified via email or site notice.

12. Contact Us

If you have questions about this Privacy Policy or our data practices:

Thank you for trusting Rollbit. We’re committed to handling your data responsibly.

Play responsibly. 18+. Gambling can be addictive – use our responsible gaming tools if needed.

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